encryption & security
Frequently asked questions about our online backup service
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frequently asked questions
Q: Can two computers share the same Computer ID?
A. No. If two computers have the cloud space software installed with the same Computer ID, every time one of the computers starts a backup, it will overwrite all of the information from the other computer.
Q: How do I add new users/computers to my account?
A. You can easily add new users/computers to your account. Feel free to give us a call to purchase a new user/computer account or you can visit the contact page and make the request in the Questions/Comment box and a representative will contact you within 24 hours.
Q: Do all of the computers of my account need the same Encryption Key?
A. Yes. All of the computers of your account do need the same Encryption Key. This enables the account administrator to ensure that the data for all computers is properly secured.
Q: Do all of the computers of my account need the same Username and Password?
A. All of the computers require the same Username. Each computer will have a different Computer ID and may have a unique Password.
Q: Do all of the computers of my account have different file catalogues?
A. Yes. Each computer that you are backing up has different file catalogues so that backups are specific to each computer.